Refund & Returns Policy

Second Life Products

Last updated: December 2025

Overview

Second Life Products is a resale‑first marketplace specializing in pre‑owned, open‑box, vintage, collectible, and limited‑availability items. Because most items are one‑of‑a‑kind, our return policy is built around condition accuracy, transparency, and fairness — for both buyers and sellers.

Please review this policy carefully before purchasing.

Returns at a Glance

Return Windows by Condition

  • New / Like New: 14 days (unused, original condition)
  • Open Box / Lightly Used: 14 days (unused after delivery)
  • Vintage / Collectible / Limited Edition: 7‑day inspection window
  • As‑Is / For Parts: Final sale (no returns)
  • Media (unopened): 14 days
  • Media (opened/used): Final sale

Key Rules

  • Condition accuracy claims: 48 hours from delivery (photos required)
  • Return authorization required before shipping
  • Restocking fees may apply for altered or used returns (up to 20%)
  • Refunds issued to original payment method

Condition‑Based Return Rules

1. New / Like New Items

  • Return window: 14 days from delivery
  • Requirements: Unused, original condition, all packaging and accessories included
  • Restocking fee: None if returned in original condition

2. Open Box / Lightly Used Items

  • Return window: 14 days from delivery
  • Requirements: No additional wear, use, or damage after delivery
  • Restocking fee: Up to 10% if item shows added wear or handling

3. As‑Is / For Parts / Final Sale Items

  • Return window: No returns accepted
  • Items sold as “As‑Is,” “For Parts,” “Not Working,” or marked Final Sale are non‑returnable
  • Condition accuracy claims still apply if the item is significantly misrepresented (see below)

4. Vintage, Collectible, Limited Edition & Autographed Items

  • Inspection window: 7 days from delivery
  • Items may be handled for inspection only — no use or alteration
  • Restocking fee: Up to 20% (re‑inspection or re‑authentication costs)
  • Authentication concerns must be reported within 48 hours

5. Media Items (VHS, DVDs, CDs, Vinyl, Games, Software)

  • Unopened / sealed media: Returnable within 14 days
  • Opened or used media: Final sale — no returns
  • This policy prevents “watch/use then return” abuse and protects collectors

Condition Accuracy Guarantee

We stand behind our listings.

If your item is:

  • Significantly not as described
  • Incorrect (wrong item sent)
  • Damaged in transit
  • Has an authentication issue (where applicable)

You must contact us within 48 hours of delivery.

Required:

  • Order number
  • Clear photos of the issue
  • Packaging photos for transit damage claims

Approved claims may result in:

  • Full refund (including original shipping)
  • Store credit (if preferred)
  • Replacement (rare, if identical item is available)

Does not qualify:

  • Minor wear consistent with description
  • Buyer’s remorse
  • Fit or sizing issues
  • Normal age‑related wear on vintage items

Claims submitted after 48 hours or without photo evidence may be denied.

What “Unused” Means

To qualify for a return:

  • Footwear: Not worn outside, clean soles, no scuffs
  • Clothing: Not worn, no stains, odors, pet hair, or alterations
  • Electronics: Not powered on or used
  • Media: Not opened or played
  • All items: No scents, damage, or missing packaging

Items returned in altered or used condition may receive a partial refund or be denied.

Return Authorization Process (Required)

  1. Contact us first at info@secondlifeproducts.comInclude your order number, item name, reason for return, and photos if applicable.
  2. Wait for approvalApproved returns receive an RMA number and return instructions.
  3. Ship the item
    • RMA number must be clearly marked on the package
    • Use a trackable shipping method
    • Ship only to the address provided in the RMA email

Returns sent without authorization may be refused.

Refunds & Processing

  • Returns are inspected within 2–3 business days of receipt
  • Approved refunds are issued to the original payment method
  • Processing time: 3–10 business days (varies by provider)

Partial Refunds May Apply If:

  • Item shows use or added wear
  • Packaging or accessories are missing
  • Item value is reduced due to handling

Shipping Costs

  • Our error (wrong item, damage, misrepresentation):
    • Return shipping covered
    • Original shipping refunded
  • Standard returns:
    • Buyer pays return shipping
    • Original shipping is non‑refundable

We recommend insuring high‑value returns.

Exchanges

We do not offer traditional exchanges due to the one‑of‑a‑kind nature of resale inventory.

To get a different item:

  1. Return the original item (if eligible)
  2. Place a new order separately

Before You Purchase

We strongly encourage questions before buying.

We’re happy to provide:

  • Additional photos
  • Measurements or specifications
  • Condition clarification
  • Authentication details
  • Compatibility or fit guidance

Carefully review photos, descriptions, condition labels, and return eligibility before purchasing.

Questions reduce returns. Returns reduce trust. Ask first.

Contact

📧 info@secondlifeproducts.com

Please include your order number in all return inquiries.

Second Life Products operates on transparency, condition accuracy, and ownership clarity.

Fair for everyone. Clear for everyone.

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